PRIVACY POLICY

Privacy Policy

Effective Date: 01 April 2026

1. Introduction
Welcome to PIAIL.co.uk (“we”, “us”, “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase golf clothing within the United Kingdom.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following data:

  • Personal Identification Information: Name, billing and delivery address, email address, phone number

  • Payment Information: Payment details (processed securely via third-party providers; we do not store full card details)

  • Account Information: Username, password (if you create an account)

  • Technical Data: IP address, browser type, device information, and usage data

  • Marketing Preferences: Your preferences in receiving marketing communications

3. How We Use Your Information

We use your data to:

  • Process and fulfil orders

  • Manage your account

  • Provide customer support

  • Improve our website and services

  • Send order confirmations and updates

  • Send marketing communications (only if you opt in)

  • Prevent fraud and ensure security

4. Legal Basis for Processing

We rely on the following legal bases:

  • Contractual necessity: To process and deliver your orders

  • Legal obligation: For tax and accounting purposes

  • Legitimate interests: To improve services and prevent fraud

  • Consent: For marketing communications

5. Sharing Your Information

We may share your information with:

  • Payment processors

  • Delivery and logistics providers

  • IT and website service providers

  • Professional advisers (e.g., accountants, legal advisors)

All third parties are required to respect your data and use it only for specified purposes.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

7. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time (for marketing)

To exercise your rights, contact us at: [Insert Contact Email]

8. Cookies

We use cookies to:

  • Enable website functionality

  • Analyse website traffic

  • Personalise your experience

You can control cookie preferences through your browser settings.

9. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

10. International Transfers

We primarily store and process your data within the UK. If data is transferred outside the UK, we ensure appropriate safeguards are in place.

11. Children’s Privacy

Our website is not intended for children under 16, and we do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

PIAIL
5 St Margarets Road, Maidenhead, Berkshire
Email: caddymaster@piail.co.uk

14. Complaints

You have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO), if you believe your data has been mishandled.